Lush Cosmetics Arden Fair - Sacramento, California

Ashley S.

When visiting the area on 2/8/24, we came to Lush to pick up a few things as we no longer live close by. When inside, we noticed the calm bath bars price had gone up to $18. Super disappointed, mainly with all the black wax that makes a HUGE mess and a waste of the bar. Joseph asked if we needed help. We asked about the calm bath bar having an option to not have the black wax on the bar. We explained how it helps our 2yr relax for bed, but the wax is super messy, and how scrubbing it out the textured floor of the tub was an extreme pain. I even told him how last time I heated up the wax with the hair dryer just to remove it, lol. He said he would send the feedback to the team and went out of his way to find us other options that would also work. I was so grateful that he went above and beyond to help us find something as close to the calm bar as possible. The sleepy bars bubbled up, and the smell was great, just like Joseph said! He even showed us the new sleepy bar of soap! It smells amazing! Joseph also talked about the option of shopping online and it shipping right to us. Overall, Joseph was fantastic and very much appreciated! Joseph if you see this, thank you for caring and helping us out! I hope you get a raise as you deserve it for going the extra mile to help us. 💕

Alexandra B. ?.

OMG! I looooooove this place. First time: friends birthday, it was EPIC!!!!!! I highly recommend this place for skin care and soap that looks like SLIME or JELLO. soo satisfiying. Big thanks to my classmate/friend for inviting me. Next time I come, I'm bringing my mom. 100%. 😉

Kelsey M.

I love the Arden Lush, I go about once a month and all of the staff are attentive, kind, and positive with both customers and each other.

I really like seeing the kids faces brighten too when they get to pick a bath goody to try out.

My hair has also been a lot happier since switching to their solid shampoo bars and lightweight conditioner. Definitely recommend this place.

Amanda E.

It’s rare that you find someone who touches your heart so dearly, let alone at a retail shop.

My mom and I were in town for a doctors appointment yesterday and decided to go to Lush to pick up some bath bombs since we don’t have one in our hometown. My sweet mom, on a fixed income due to disability, wanted to buy my sister a present for watching her dog overnight for her. Unfortunately, right after she bought the shampoo and conditioner bars, she left her bag in a bathroom stall and it was stolen within 5 minutes. After checking with security we made our way back to Lush to see if it was turned in, and to buy it again if not. When we touched based with the employees at Lush we found out that it had not been turned in to our dismay. What happened next turned my little black heart gold. The employees were SO kind to me and my mom and did what they could to make up for it, even though it was our mistake and not there’s. They treated us with such kindness and compassion I literally teared up in the store.

These are beautiful human beings and they deserve a giant raise. THIS is what makes a company great. P.S. They worked yesterday (6/29) around 1:00

Dorali A. P.

I really like Lush products and their commitment to sustainability. I use their bar shampoo, conditioner and soap. The first time I went here the staff were extremely knowledgeable and helped me pick out the best products based on my needs and concerns. There was no pressure to buy anything. The next few times haven't been as enjoyable as the first, given that it's so busy I have to ask for assistance and the staff members seem rushed so they didn't address my specific concerns and rather pointed me to an area of the store. That being said, if you go on a week day you'll probably get more personalized recommendations and attention.

Marlene C.

First time going here and I loved it, I could stay in there for hours just getting lost on all the smells 😍. I got some beautiful supplies and they are very good quality. The eye liquid liner is so good. I also bought my son a birthday present and he loved it.

NMarie

Such a great staff. Recommended products to fit my individual needs and answered every question I had with a smile. Shopping experience was delightful. Cashier was nice and gave me samples. Bought way more than I came in for, but only because Lush has such great products and I've been using them for years. This is the best Lush I've ever been to. Worth the parking lot traffic and genuinely the only store I'll go into the mall for.

Great job, Arden Lush!

Shanna C.

All the staff is always so helpful and friendly. The products are AMAZING quality and ingredients. With all of the COVID rules I did have to wait outside, but I kindly told the associate what products I wanted since I came for very specific items. He gathered them up for me and brought a mini card reader to me so I didn't have to even wait to just enter to pay. I loved that!