Skinnovate - Lahaina, Hawaii

Barbara M.

Should be "0"! I gave review in November, 2022 after being scammed by this horrible company. I attempted to file a credit card claim, but was denied because of this company's no refund policy, which they are very skillful at hiding from you or distracting you so you don't realize it.
Since the claim was denied I have been attempting to get a refund or to receive the products I paid for. Their customer service is a joke. Finally 5 months later, I received a shipment that was not the product we paid for and not on our receipt.
I imagine it is another ploy they use to scam people. I have requested the purchased product be shipped, but do not hold out hope that it will be. Horrible experience.

Colleen H.

WARNING! We had an amazing vacation in Hawaii. The only bad part was Skinovate. If you are walking by this store just keep on walking and avoid the sales person that is at the store front soliciting you to try their product. They are extremely aggressive and will pressure you until they make the sale. I felt almost forced into purchasing a $200.00 product that I was told to use once a week. Don’t make the same mistake that I did by letting the salesperson lure you into their store.

My second mistake was not opening the box that the product came in while I was in Maui because I was going to be going home on an airplane. (Which the sales person assured me the product would be fine on an airplane). I went to use the product today one week later as directed at home for the first time and guess what … nothing came out of that $200.00 bottle that was all wrapped up and sealed in pretty packaging. This place is a scam. Just keep on walking and don’t let them drag you into their store to be pressured.

Maureen P.

Gary and I just had fabulous, personal service from Sean and Heili (so?)! They are both really fun to talk to and we wound up purchasing from each. We had a great time and are looking forward to seeing results from their fabulous products!

Donna M.

No stars, if I could give 10 negative stars I would.
Stop and run away. You will be taken for thousands of dollars with no refunds. I was not told I could not use the products if I had psoriasis which I do. All they could say is talk to your doctor and no refunds. SHAME SHAME on this company. They only want to take your money. Don't even bother trying to get your money back. I am a fool for being taken advantage of. Don't be a fool.

Dean H.

Sean, your employee was Knowledgeable, Very Professional in his presentation and the application of product used on my wife Jayne.
The Video presentation was amazing, answered our Questions, well done
Looking forward to following Sean’s clear recommended procedures and the results I know will be forthcoming.
Sean was an excellent representation for your Company. He answered our many questions knowledgeably and professional. I would highly recommend Sean as one of your Lead Team Members.
Looking forward to the Positive months to come.
Dean Hocom

Carol F.

If I can give zero stars .. I would . I had a worst experience this am with the sales person who claimed she was from Italy . The eye cream she used on my eye made my eye so uncomfortable. She placed one side and made very slight differences. But it got really tight and itchy . She wanted to give me a free ‘face lift’ with a purchase of the eye cream that is around $500. I said no said no to it. She turned from extremely friendly into a mean person. Her face changed to very mean and had bad attitude. She was very rude and immediately cleaned up her stuff and turned on us. walk away from this shop as far as you can. The product they put on you in the shop might not be approved and it got so tight and cause uncomfortable.
A scam and very very rude sales person!!!!!

mandy C.

I have since received an offer of 15% discount and replied requesting 20% as salesperson had offered me, just to put an end to this sorry saga.

Still no reply. Very suspicious activity.

Please read letter of complaint sent to Customer Services Manager- Jessica Walters.
Hi Jessica

Thank you for your email. This has been a truly frustrating situation.

Please note the following:

I received an email from Fast field with a copy of my order on Monday 20 June at 12.51pm, advising that it was a shipping form ONLY and once processed, I would be sent a confirmation email and tracking number once the goods had been shipped. I immediately sent 3 THREE emails to put the order on hold until some issues were resolved. These were sent at 1.22pm,1.36 pm & 5.11pm same day. I have not been received a confirmation email or tracking number. Interesting that this order confirmation NOT shipping confirmation, was sent 50 minutes prior to my scheduled call to Benjamin about my cancellation of the order the night before?

To add to this please note the following to outline why I requested a full refund from Benjamin the day of the sale Sunday 19 June at 11.52pm. He assured me in more than one text he would help. - I have all of these of texts, which amounted to many - 21!!!! messages and offers to sort it out, from him.

Reasons for Cancellation and request for refund. This is very straightforward:

When we returned to our hotel we reflected on the process.

(1)Firstly, we purchased an eye cream from another store and the lady there gave us a voucher for a 30 minute facial, valued at $299. We thought this would be great, so she escorted us to another store where we met Benjamin.

(2)Benjamin proceeded to give us his lengthy sales pitch on the product he was selling.

(3)We NEVER received the complimentary facial -( I've owned a spa and I know what a mini facial is) In fact, apart from the product being put on the lower side of our faces nothing else was done. The product was removed with numerous dry pads and we left with most of it still on our faces and my clothing covered in product.

(4) - We NEVER saw a No Refund sign and we NEVER saw it on the receipt. As I signed it as Benjamin's hand was on it and then he very promptly put the receipt in an envelope, again with me not viewing the "No refund" policy. I can assure you, we would not have paid had there been a "No refund" policy and I can assure you none of your sales people told us this either.

(5)
As we were getting no where with texts from Benjamin, we dropped off the unopened products he gave us and said again to all of the staff that we were returning it and seeking a refund.

So, we are still seeking a full refund. If this does not happen, we will be going to the Maui Police to lay a complaint and the Better Business Bureau. We are still in Hawaii and do not plan on giving up as you have treated us in a very suspicious manner, both during the process and subsequently within a few hours of requesting assistance. It is some of the worst customer service I have ever received. We have contacted our credit card qgency and put in a formal Fraud/Scam complaint should you not refund our money, this will go into full investigation mode.

Please note, the card you took the payment from has now been cancelled by our bank, so a refund will have to go on my other credit card.

Please do the right thing - you are in breach of a number of things and we just want our money back.

Failure to refund, will also result in this letter being placed on all of your review pages.

This may all sound harsh, but we are utterly fed up with being polite and nice, while you string us along.

Yours faithfully
Amanda Crozier
0064 272431848

Please do not ship
Amanda (Mandy) crozier
Sent from my iPhone

Rhonda R.

Do not do it! Please if you want to go into debt real fast this will do it! I personally should of never been talked into buying this product. Getting an attorney to get my money back. I have tried calling to return the product and no one wants to help me. Sending a notice to the better business bureau Next.