Tidal Wave Auto Spa | Car Wash - Tuscaloosa, Alabama

Corey

Edited:

I tried this car wash again and was more disappointed than the first time. We opted for the $30 package this time to try to get a nicer wash. It left a ton of soap scum on the car and missed several spots. The car almost looks worse than it did before the wash. I’ve attached photos this time. We will not be giving it a third try.

Original:

The facility itself is really nice. However, their prices are a little higher than the rest of the car washes in town. I got the $21 car wash, which was towards the bottom of the pricelist. It did not do a very good job on my truck. There was still bird poop and some road grime that it didn’t even touch. The roof and the tailgate seemed like they weren’t even washed. they do offer free vacuums like every other car wash and they have spray bottles with some kind of cleaning fluid and rags you can use. Most of the rags I tried to get were pretty damp. I’m not sure if they had just cleaned them or someone had put them back on the cart instead of in the basket. The cleaning solution itself smells odd but it did a good job of cleaning the spots the car wash missed. They do not have a floor mat cleaner that I could find which is unfortunate because I have rubber floor mats in my truck and they get sticky. Over all the facility and the workers were nice but it did not do a good enough job scrubbing the truck to offset the increased price of my usual car wash.

Casey Shinholster

This is a great place to wash and detail your car. They leave window cleaner and moist cloths for you to clean the inside of your car as well. Good job y’all!!

Marcus Sanders

This was my first visit to the car wash. After being so disappointed in Take 5 all 3 locations I might add ever since they changed ownership its been downhill. My first experience was very positive I got single $12 dollar wash and was pleased with the results. The vacuuming area was nice and organized with towels and spray to clean the interior of your car. The vacuums worked as well. My only wish is that they had a mat cleaner. I know car wash companies have gotten rid of them since I guess its not cost efficient but that would easily make it a true 5 star experience but a 4.5 out of 5 stars will make go back again and from now on.

Teresa Shreve

Went to use Tidal Wave Auto Spa for the first time today. The woman washing the vehicles before you enter was VERY sweet and made my day. The vacuums at this facility are impeccable. Will definitely be going there for now on.

Telisa Goins

I purchased a membership online, received an email stating, please allow up to 1 hour for redemption. My husband has had a monthly membership for several months.
I show up a little while later and was told, very rudely, I must wait 24 hours. I show him the email and he didn’t even attempt to try and look up my account. He said, “either you pay for today’s car wash or you wait 24 hours”. I tried explaining again that I have paid today. I would have completely understood if he would have at least took time and looked up my account but he didn’t. At this point, there was a line of people behind me and cars in front. I had to wait for the cars in front to move forward then I was told to turn and go out out on the side.
Absolutely worst customer service! So disappointed!

Patrick M

Since this place has been open it’s the only car wash I’ve come to around here, better than all the other ones in Tuscaloosa and today I went through and some of the dirt didn’t come off of the car, most did though, but without hesitation they offered to send it through again and put extra effort cleaning it before going through and they even set it as the highest level wash free, will definitely still be the only car wash I use in Tuscaloosa. The employees are also always helpful and good people.

Leslie Richardson

Added to favorites today! Most car washes, you pay a high price to end up with a slightly cleaner car. This car wash 100% CLEANED my car. The friendliness of the attendant, the care taken by the person washing the front and the back of the car prior to the wash. And then they wash the front of your car AGAIN — ALL PRIOR to the machine wash. I paid $26 and I have ZERO complaints. Worth every penny. When I return, I will become a member because THIS CARWASH is worth it.

Shae

Not impressed! Definitely reminded why I usually wash my car myself! My car was left pretty dirty and a fairly large scratch/dent was left on my driver side door. Too bad it won't let me add pictures to this review.