Ace Hardware at Austin Bluffs - Colorado Springs, Colorado

James Dylan

This review is for the knife sharpening in the back of the store. I just wasted $50 on them sharpening five knives; I have some high-quality knives made in Germany, been using them for years, I always have them professionally sharpened.

I just picked them up from Ace, and was shocked at how bad the sharpening is. As you can see in the videos, you can barely cut through a thin piece of paper, i.e. the receipt! I even compared it to a brand new one that I bought. My old knife sharpening guy would make these so sharp they were like they were brand new.

When I brought these in, they were about a four out of ten, and now they are maybe a six. Yes, they are sharper than they were when I brought them in, but nowhere near what I wanted. I know this place also sharpens lawnmower blades, maybe they use the same stone. and they can’t blame the steel, these are all made in Germany and I’ve been using them for years, and after sharpening are actually pretty dangerous to cut with.

I guess I’ll save my money next time and just use my own whetstone. Honestly, I was just lazy and could have done these myself, and better, but was lazy. Now I learned my lesson, and it was expensive. I paid $50 for this?

I want to give this review one star, but I can’t just specify the knife sharpening area, and not the whole store. I don’t have an issue with the store.

update: management did contact me and refunded me for the poor sharpening. Thank you.

Melanie Ravenscraft

I don’t do reviews but I have to for this one. I have been coming to Ace for the last couple years and there hasn’t been one time that I haven’t been helped with whatever project I’m working on-from painting to plumbing and everything in between. Ron is the absolute BEST there! There isn’t a thing that I’ve asked him that he didn’t know what to do. He’s always eager to help and actually knows me on a first name basis. If I could give him a 10 star rating I would!! The rest of the team is super knowledgeable and always kind as well.

Caleb Pringle

Lori exhibited amazing customer service. I called ahead about a pellet grill and she found it for me and had it already out back ready for pick up within 15 min. She helped me find additional attachments and anything else I needed.

Dawne Gardner

Highly recommended!

First time shopping at ACE. I was surprised at all of the offerings as well as the unexpected.

Added bonus:

Ron & Layla will provide you with exceptional service!?

Paul G

A gentleman name Steve gave exceptional service and was in and out within 5 minutes. I go out of my way to come to this location for this reason. Keep up the outstanding service!!!:)

beobachter47

When was the last time a store employee really tried to help you with a purchasing decision? Did that person ask you pertinent questions, make reasoned recommendations based on your input? Did that store employee help match your expectations with products that would provide the optimal performance -- and -- at the best comparative price?

I have just described Ace Hardware employee, Ron Uliano, who uses acute listening skills, expert product knowledge, and willingness to explore the full set of customer expectations in making a purchase, large or small.

This exceptional young man is exactly the kind of person I would have wanted on my staff back when I was a mid-level manager in a large IT corporation. He has the personable, friendly manner that welcomes a customer, and the technical background and product knowledge that distinguishes employees of his class from those who simply locate products, take orders, and take payment.

Among other things through the years, Ron sold me an excellent Stihl leaf blower (which topic I knew nothing about) after listening carefully to my description for its use at home. Not only did he find the perfect product for me, he pinpointed a special sale price and a rebate which provided even more savings.

For your next hardware need, here in the Colorado Springs area, go see Ron Uliano at the Austin Bluffs Ace Hardware Store. You'll always be glad you did!

Shan White

I called Ace to find out if they had parts available for a garden hose timer because it wasn’t that old and stopped working.

Jamie, the store manager got on the line to help me and find out what I needed and once she determined what was going on with my timer, she offered to replace it for a brand new model completely free, no charge!

Unfortunately this platform only allows you to post one review because I had submitted another review before this happened with another situation where they went above and beyond to solve a problem that wasn’t even their fault and substituted some items for even more than I had originally ordered.

The staff here is amazingly wonderful in the way that they go overboard to satisfy the customer.

Their customer skills, unlike most stores these days, are beyond anything I’ve dealt with in years and I cannot recommend shopping here enough!

Fuzzyreticle

I needed two snow blowers after the recent snow storms. I called Ron and he held them for me for the next morning. They were waiting for me fully assembled and ready to go! Amazing service.