Ace Hardware of Sun City Center - Wimauma, Florida

Brother Don

Every time I visit Ace hardware, I am impressed with the friendly atmosphere and the advice I receive. It really is like going home to the family. I have no complaints from my five years of shopping there--and it is walking distance from Wal Mart!

Sir E.J. O

The store doesn’t do match price with any store like Home Depot etc. I asked to the cashier and she also asked a supervisor, this one said they doesn’t match prices with anyone. Funny thing is that this is what Ace policy is: Ace Hardware's price match policy is to match the price of a competitor's identical in-stock item if it's available at a local brick-and-mortar store. Need to update their policy’s or do better training with employees. Price was like $4.50 less at home depot.
Look at google. Is that policy is incorrect, then you should contact google to update your policy. The Item is on the receipt. Thanks

Just Jenn

Would give 5 stars, but an elder male employee assigned as "gate keeper " when you tried to enter the parking lot, the very day Hurricane Milton was to hit us here in Florida, attempted to turn us away in our time of dire need. He literally questioned what we were there for (extension cords) then asked inside or out, we said out for a generator, he said light or heavy duty, we said we'd assume heavy, he said "We're sold out, turn around, exit over there" and moved to the next car! I told my son No Way, Park the car. Glad I did, because there on the shelf were exactly 2- 50ft heavy duty extension cables, and a 25ft cable. That employee needs to be written up. He had no radio or device to check stock and kept turning people away!

Craig C

To “LS” who doesn’t even want to
leave his real name, let me tell you. Mary is an exceptional employee. She is nothing but helpful when I come in.

To the owner of ACE, you must not know much about management. You don’t criticize your staff in a public setting, especially when you don’t know two sides of the story. I think it’s wrong for you to suggest she needs training on a review. Get two sides of the story, then handle it behind closed doors!

Denise Anderson

Very helpful and friendly employees are eager to help you find what you are looking for. Lots of unique items in addition to the normal needed hardware items you would expect. Store is clean and well organized.

L S

It disheartens me to have to create this review because Ace Hardware is my favorite store. I literally grew up in an Ace Hardware which was a family owned business in Palmetto first (Jackson Hardware) then bought out by Ace but they allowed the family to stay and operate it.

My returns were fire extinguisher mounts that I called in to see if they had available for a commercial fire extinguisher in preparation for a fire inspection to open a small business. The mounts were too small for the extinguishers.

Mary (SunCity) store should know that she made my heart heavy. I was in disbelief at the lack and inability to provide the same customer experience for everyone. No matter what they look like.

I stood in line about 10 minutes. I contacted Ace Hardware (Big Bend) by phone regarding a return without a receipt but advised that I have the credit card the products was purchased with. I watched Mary from customer to customer greet everyone and have small conversations building rapport.

When it was my turn, she looked at me, grabbed her scanner and attempts to ring up the mounts. I explained, ma’am, I’m not purchasing. I’m returning, I don’t have my receipt but I do have the credit card these were purchased on. They are too small to mount the fire extinguishers. Mary looks up and said, no receipt, no return. I explained that I called prior to coming and was advised that I could with the card and managers approval… she cut me off and said it’s also a hurricane purchase, it can’t be return. I stood with confusion and disbelief as she was looking over me and not at me and she also was genuinely not interested in even allowing me to explain what happened.

As I can tell that she felt like she said all there was to say, I asked her for her name and left. Shocked that I couldn’t determine if this was a me thing, a race thing, or she was just too busy to try and go the extra mile to hear me out and assist me.

Idk afterwards I called the store back (Big Bend) and spoke to Billy and he just restored all the faith I had in Ace. He may not know it but, I was a little emotional when speaking to him because I never felt racially profiled and I’m still not sure if that is what happened here but his empathy, assurance and kindness was heard throughout the call.

Billy don’t know it but I came to the Big Bend store a couple of hours later and he greeted me at the door and directed me to the trailer pins and just conversed with me. And this is my reason why I spend a little extra to go to Ace Hardware because the customer service and family like atmosphere has always been best.

@AceCORPORATE: I hope you see this because anyone who knows me will tell you that I am one of the biggest Ace Hardware fans you all may have. Mary almost made me think the store had become racist. I will never visit the SunCity store because one bad apple really could ruin the entire batch. But Billy deserves all the praise. He single handily restored my faith in the company.

And Mary: shame on you. I’m sure you wouldn’t like anyone treating your granddaughter the way you treated me.

S pinz

Stopped in today to find wall anchors and had no idea what size I needed. The employees were incredibly helpful and pleasant. Found exactly what I needed.

azamites

Excellent service from floor staff as always, BUT... Sometimes, I get the bum's rush from the cashier staff. Have some respect. And NEVER place anything on one of their grills, even a 1 ounce brass fitting, which is still in the plastic display bag. God forbid it somehow gets through the plastic, then through the paper sign, then through the factory paper sticker, to alas damage the grill. Just my opinion.
UPDATE: Spoke with Drew regarding my experience. Thoughtful individual. Hopefully, ACE can get back to that 'Mayberry' style of considering the human factor. Nobody likes to feel 3rd class. Thanks for the chat, Drew.