ARITAUM THE SOURCE - Buena Park, CA

mimi han

the workers here are absolutely terrible, rude, and seemingly racist. Walked into the store and was met with uncomfortable staring from both workers the entire time I was there. They were just standing there staring rudely and talking in Korean without any hello or help. Had to walk out because I was so uncomfortable, I wanted to ask about a product but they way they were acting made me just leave

Faith Viray

Had the worst experience with the staff giving us a nasty look and following us. SUPER RUDE do not recommend at all!! Would put 0 stars if possible.

Janice Chun

PLEASE READ THIS & AVOID THIS PLACE AT ALL COST!!! Their products are excessively priced. I discovered that you can find the same items on other official Korean websites for half the cost. What bothered me the most was an incident a few days ago.

I went there to purchase a cushion, and an employee named Alison attempted to upsell me a Nuse makeup base. While doing so, she abruptly left to assist another customer, even though there was another employee available to help. I found it a bit impolite and peculiar but didn't dwell on it.

I was deliberating between two different colors (white and pink) for the Nuse makeup base and ultimately decided on the standard white color. I informed another employee of my choice while Alison was still assisting the other customer. After being charged for the cushion and makeup base, I went home (I live 30miles away from there) and was excited to try out my new makeup. When I opened the makeup base package, I noticed it was pink (they gave me the wrong product), but I didn't mind, as I also wanted the pink base. So, I decided not to drive all the way back to Buena Park and use the pink base.

To my surprise, when I dispensed the product, I realized it was a completely different product. That's when I called the store (I had to call five times before they answered, which was ridiculous). I informed Alison about the situation, and she told me they couldn't exchange or refund any make up products and if the box is opened, as it was stated on the receipt. If they had informed me that makeup products are final sale before charging me, I wouldn't have purchased it in the first place. They were quite deceptive about this.

When I suggested that, since it was their mistake from the beginning, they should at least exchange the product as a courtesy, her manager, whom Alison spoke to on the phone, had the audacity to say, "You should have came back right away when you realized the product was incorrect." To clarify, I didn't mind using the pink base, but you gave me a completely different product. So, the mistake was due to your incompetence not me.

Alison told me to come by on Thursday so her so-called "manager" could resolve the issue. However, I made it clear that it didn't sound like the manager would provide a realistic solution, so I didn't want to waste my time driving all the way to Buena Park for something that wouldn't happen. That's when Alison said, "oh no, I think my manager will be able to exchange the product for you."

So, I thought, "Oh, okay, maybe their customer service isn't that bad."

Fast forward to Thursday, I drove 30miles to Buena Park to visit the store. When I met the "manager" and explained the situation, her way of handling it was to scold me and shame me for not checking the receipt that clearly stated "no exchanges for makeup products." ( honestly, who checks every freaken receipt) and again this wouldn’t have happened if you gave me the correct product in the first place. I told her that they should inform customers about this policy before ringing up the product, and I wouldn't have come if Alison hadn't told me they would compensate somehow. They totally wasted my time!

Honestly, even other local Korean makeup stores would have offered store credit. I wasn't seeking a refund; I wanted an exchange for their mistake. I told her that in our current state, where Sephora, Nordstrom, and even small local Korean cosmetic businesses offer exchanges, refunds, or store credit, it's absurd that they would mistreat and mislead their customers like this.

This place is condescending and shows no regard for their customers. At least Alison was kind, but the so-called manager was rude, kept interrupting me, and repeatedly claimed it was my fault. You're right; it was my fault for foolishly visiting a cosmetic store with only three stars and thought otherwise. SHAME. ON. ME."

Josephine Luu

Store overcharged me. I came in looking for something to help with dark spots. The worker recommended to me a brand and let me try them. She told me if i bought the two bottles i would get a travel set thrown in. I naturally assumed it was a gift with purchase. It was from the same brand so i figured it was a good offer and said yes. I did not try any other bottles except for the two she recommended.

Two days later I see the items online for a cheaper price and was wondering why mine was more expensive. Bigger bottle maybe? NO. Turns out she charged me for the price of the two bottles AND the travel set. Why would i pay for the 7pc travel set with eye cream and a bunch of other stuff i didnt try in store? Why did she use the words 'i would also give you this set with the two bottles' ? When you use those words, it's assumed it's included FOR FREE. Store doesn't do returns or exchange either.

Britney Tran

The girl that helped me was so rude. I asked her if she had a product in stock and she asked for the products then snatched them out of my hand only to put them back immediately. Not once did she smile. She had a rude look on her face the whole time.

Note to store: I don’t know how you plan to make sales if your workers are rude to customers and obviously look like they don’t want to help

Jay Lam

The costumer service was excellent, I asked an employee to help me out and give me advice about skin care because I'm trying to take care if my skin and she gave me great advice that helped me a LOT. She asked me my problems and recommended products based on what I told her about my skin and she even let me try on the products to see how it feels. I ended up buying one of the products and it help me a lot every since. Plus, she gave me an immense amount of samples for the products I was considering buying which resulting in me also buying them later LOL. In the store, it has a lot of variety and great prices. I'd really recommend going here for advice and effective skin care products the next time you visit The Source.

cho-co-poo

Worker was rude to me because I have visible tattoos. They're not offensive either, but she was incredibly rude and dismissive towards me. Also racist

melanie liao

customer service is so bad. one of the employees followed me into another store and accused me of shoplifting. i wish i caught her name idk who she is but she was the only one working there when i came in today (sat feb 11 around 11am).