element Salon & Spa - Menominee, Michigan

Heather

Absolutely horrible salon!!! First she only trimmed a couple inches off, didn't have her shampoo or style and i was charged $30. But not only that she botched my hair. It is so incredibly uneven and not to mention choppy looking and she put layers in my hair but absolutely none in the back of my head (she didnt even show me the back like they normally do after a cut and honestly I didn't even think about it and the front looked good so I assumed the back would too). I told her I needed it done before I left out of town well when I got back first thing i did was call them to set up a time for it to just be fixed and the lady ahshley was incredibly rude. Trying to tell me it was breakage, no lady The picture show it and not how breakage works. To fix she wanted me to pay her another $30. Will never go back! I've used them 2x and both times have been a nightmare. First one I got it colored and it was NOTHING, not even close to what I wanted but I had been sitting there for 4 hrs already, and it was just a color and supposed to be a balayage which again wasn't even close so I left butter and told the lady that she needed to fix my hair so I came back in and she put only a couple more highlights cause I told her it was too dark, still not what I wanted but at that point I wasn't going to let her mess up my hair even more. I went to leave and she charged me for a full highlight even though she put in maybe 4. Ended up cost me $140 for something i could have done better myself at home and would have to pay someone else to fix. So decided I would ever go back. Well, heard that girl left so figured I would try it again and this was my experience. Cost cutters is a way better option than them. Oh the girl that cut my hair was Chelsea.

Karin D.

First time here was a fantastic place my stylist did an outstanding job on my hair. This will be my go to salon.
Thank you Chelsea

Scott J.

Manicures n pedicures are awesome. Mary is awesome she takes care of every issue n makes your feet feel incredible. She does awesome manicures. I've never had my nails painted but I hear she does state of the art processes for nails n also does design work. All the other women in the salon are amazing people as well. Well worth going to Element Salon.

Brianna H.

I had my wedding hair (Heather) and makeup (Kayla) done here in 2017 and am now going to Kelsey for my hair. I’ve been extremely happy with every experience! Relaxed environment; love it!

TammyRobert P.

Not my first time here, but first time in awhile because of Covid. Have always had very good experiences here in the past and they have an especially likeable staff! What impressed me most today was how the owner sacrificed her sunday to accommodate her customers! I believe in, and practice, going above and beyond for your customers! A++++

Hope P.

Clare always does my hair, she's awesome! Does a great job. The atmosphere there is always nice, and the whole staff knows what they're doing.

Jeff M.

Very friendly and knowledgeable staff. Answered many questions I had about proper hair care and the prices for the services are very fair! The staff treats you like you're a good friend! Will return!

Jennifer C.

In March my husband scheduled appointments for a massage, manicure, and pedicure for my birthday gift. He paid for the services via a credit card over the phone with the business owner Heather, with the agreed-upon appointment date of May 19 at 10 AM, just in time for our family vacation.

Friday May 11th, I was contacted by an employee and asked to reschedule, but no times I had available would work with their schedule. At that time, I asked if I could just receive a refund for the services and could find elsewhere to go. She said she would see if things could be moved around and they could still get me in and she would get back to me.

Four days later, May 15th, 4 days prior to services being rendered, I was contacted by an employee and told there was a wedding party of 10 and they could not fit me in. I again asked for a refund because this appointment was set almost 2 months ago, specifically for our vacation; to which the employee told me that gift certificates were non-refundable per their store policy. (Wait...what...gift certificate..we didn’t purchase a gift certificate) I asked to speak with the manager and was told Heather would have to call me back.

About an hour later, Heather called me back. I again requested for a refund because no available time would work to reschedule. Heather denied a refund stating the store policy was that gift certificates are non-refundable and I had a year to use this gift certificate, which I do not possess because I was never issued a gift certificate... my husband scheduled appointments and prepaid for services...not a gift certificate. The conversation ended abruptly and I was so upset I called my husband to tell him what had transpired.

My husband contacted Heather shortly after I got off the phone with him to see if he would be able to remedy the situation. After asking multiple times for a refund to be issued because the agreed upon services could not be provided at the agreed upon times, he was told by Heather that she could mail him a gift certificate and I have a year to use the gift certificate. Again, pre-paying for services to be rendered at a future date is not a gift certificate, no gift certificate was ever mentioned or issued when the appointments were made. He replied that after what has transpired, he didn’t feel like this was going to be a good fit and the only thing that would remedy this situation would be a refund. Heather then suggested we could try to sell the gift certificate on eBay.

I am completely disgusted by the level of customer service we have received from the element salon and will not ever recommend it to anyone.