Grafton Ace Hardware - Grafton, Virginia

Nick F.

The folks who work here are always very helpful. Always seem to have what I’m looking for in stock and coupons are routinely sent out making prices competitive with big box stores. Have saved the day more than once between plumbing and HVAC failures.

Crystal M.

Friendliest employees I've ever seen! I work a few doors down from here and since my car was in the shop, I was walking around waiting on my ride to pick me up. One of the men who worked here checked on me twice to make sure I wasn't having car trouble and that my ride was coming (she had gotten lost on her way to get me). I appreciate knowing there are people who care! Thank you <3

Caitlyn H.

UPDATE: I went back in to do my return and my experience was much better. Sarah and Marcus were incredibly helpful and processed the return with ease. Whoever helped us before could learn from these two. They have restored my faith in Ace 🙂

Ordered a hammer drill for order pick up. We opened the product packaged in a hard plastic coating very carefully. After reading the instruction manual we realized our air compressor would not work with the product. We brought the unused hammer drill back to the store and were told that since the product was opened it could not be returned and we should sell it on Facebook to get our money back. Nowhere in the return policy does it say the product needs to be unopened. The manager insisted we “destroyed” the packaging when we had gently sliced open the hard plastic cover as pictured. The product was unused and was repackaged including the shopping bag I picked it up in. Unfortunately the inability to process a $40 refund has soured my taste for this brand and I will not be returning to Ace Hardware.

Nicole R.

I love shopping here. They are always very kind and friendly. They also swap out propane tanks in case you’re wondering. During Christmas they had Santa for the kids. It was so nice and even had gifts for the kids.

Amy S.

Customer service walked out the door when this store was sold to the current owner.

The clerk acted like I was lying when I said I was told by two different Ace Hardware store clerks (Hampton & Newport News) that buying paint samples got me a 5.00 off from purchase of each can.

I did not bring the sample can in because I didn't think I had to.

The manager was rude too. They left me waiting "for a call back" from the other store., so I left them with their paint, after waiting for five+ minutes at the register.

My husband purchased our paint at the Newport News store, where they know how to act, and treat people with respect. The Grafton Ace Hardware store had only one decent person in it, the guy mixing the paint.

I will never step foot in the Grafton Ace Hardware again. They lost a 200.00 sale today, and many hundreds more since we are doing a full kitchen remodel.

Eric W.

I don’t think I’ve ever reviewed a hardware store before but this is honestly the nicest Ace I’ve ever been in. A lot Aces I’ve been to in the past can feel a bit cluttered and disorganized. Not this one! Feels clean, has a lot of products beyond the standard ones (even Yankee Candles 😆) and I encountered multiple friendly employees.

Fair R.

Friendly staff and well-stocked for the small size store. 5-stars for the service, but 4 stars for the overall for the ability to get what you need at any given time.

tom S.

Always friendly and helpful! A wide variety of selections to choose from.