Cynthia Anglin
1/5
I had a terrible experience with this store. When I got there every thing went as usual they followed me around when I saw the product that I wanted I asked if they had it in my color. The young lady that was helping me said she'd get it and meet me at the register, she was nice. I continued shopping and when I was ready to check out there were two packages the manager asked which one it was so I asked the young lady who helped me and she pointed out the package, I asked her if that was the one I picked out she said yes. It's important to know that I couldn't be sure myself because they don't trust their customers enough to let them hold the metchandise so I had to rely on her, so I checked out and left. When I got home I saw it was not the right metchandise wrong color wrong brand all wrong. Now I know they say all sales are final, but certainly not if they gave me the wrong merch. So I went back and told them they sold me the wrong one. The first thing they said was no returns. I said even if you're at fault? Because they don't trust their customers I knew I would have to prove I was given the wrong merch. So I simply said the girl that helped me can tell you that's not what I picked, but she wasn't there. So I asked if he could call her, he(the manager) proceeded to tell me he thought I was lying and I just didn't like what I bought. I've been a patron of this business for a while now and I've never brought anything back. So to be called a liar in front of everyone was embarrassing enough. He kept trying to tell me I couldn't get my money back which isn't what I wanted . I wanted the correct merch and I wanted to pay the difference. He said wait so I can only assume he called the girl because he came back out and said he was taking it to the register. As I was paying the difference he proceeded to tell me he broke the rules for me that he wasn't supposed to take anything back so I said this was a special circumstance because he sold me the wrong thing, he said I should have looked at it. My question is when? if u can't hold it and they normally just hold it up without taking it out of packaging,it would be hard to see what you're getting in that case , nevermind she didn't do that she took it straight up front. So he told me after I gave him my money I couldn't come back there. Not that I would ever want to because I already felt uneasy giving money to people who don't respect the community they serve. So I won't be going back. My dignity is worth more than hair.?
