Lush Cosmetics Bay Street - Emeryville, California

Fernando Antunez

Just wanted to share an above and beyond experience. Erin helped me as I came in for a mask of magnaminty. They asked me if I wanted a sample or two as I was checking out but I was so convinced I was just gonna be in and out. But two steps from the front door, the seasonal bath items caught my eye. Well, one question turned into another and I ended up getting two more bubble bars. Not only did Erin engage with me on all my questions with patience and warmth, they even went ahead and tossed in a free item after I asked about it at the end. Such a great example of customer care. Thanks for your help with my seasonal goodies, Erin!

Ranza Aramburu

the workers at this lush are some of the nicest people i’ve ever met. they’re so sweet and always give me so many cute little soap samples.

L H

I love everything about this store. The workers are such kind, real people. The products, sourcing, and packaging are sustainable. The generous container-return program feels so rewarding! Every time I go in there's something new to try, and my needs for novelty seeking are satiated with delicious smells and feels. 🤗

Maria A

Lovejoy is that and more! She is absolutely wonderful; helped us with the selection of a gift for a 21 year old girl, was very knowledgeable about the products, encouraged us to try some of the products while we were in the store, and gave us amazing samples. We had a WONDERFUL experience. It truly felt like a luxurious visit. And the products!! Oh my gosh. I tried the lip scrub while there and my dry lips FINALLY exfoliated despite me previously trying other products from other companies. Thank you so much, Lovejoy. Please keep spreading your kindness. It made a wonderful difference in our day. From the Snow Fairy King and Queen ❤️

‘Awend’ Michelle Orme

Happy, helpful, and fun:) staff. No pressure, just info. Friday afternoon and no crowds. They still have this great deal goin...
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when you recycle 5 Fresh Face Mask pots of any size, with the store🐝

Athena Galletta

I had a really rough week at work last week things were very busy and chaotic. I stopped at the lush store on Bay Street one night when it was raining and Amy helped me out and gave me great customer service without smothering me and giving me too much attention. She gave me great recommendations and noticed the scent profiles I liked then told me about upcoming mother's Day products that would match that profile. She was kind, thoughtful, and very helpful, I don't know what she's being paid but she should be paid more because she has great customer service skills! She also never misgendered me even though she didn't know that I used they/them pronouns. I appreciate that type of attention to detail.

It's interactions like this that make me want to come back to this location specifically. While I don't remember the names of other people I've interacted with at this location before, I do remember that great customer service without being overly attentive has been something I consistently noticed. Amy also gave me a sample of the deep sleep massage bar that was similar to some of the products I was getting. I ended up loving it and plan to buy more when my sample runs out. I can see why she's the store manager she does a great job!

Ling Wang

Amazing selection and have more options than online shopping.. ( Since everything just apparently is out of stock online) Great helpful staff that is both colorful and not pushy. I've been to several lush shops, and this one is my favorite! Spent my entire christmas gift cards and some more here.

Pamela Rico

I am really disappointed with this location
Please update your store being temporarily closed . I drove 40 min just so I can walk and see a sign at the door which it said it was open on google I am glad I didn’t place a online order even though it was allowing to that option