Nordstrom Local Newport Beach - Newport Beach, California

Marlene F.

The people here are terrific. The concept is first-rate. But why such reduced hours? Seems to cater only to people who do not work. The Nordstrom Local experience is in part about convenience, no? Please re-think your hours of operation. Sunday until 6pm would be nice. And weekdays until 7pm would help a lot.

Carolina E. P.

Let’s go to Nordstrom! (is it a restaurant? a clothing store? a department store? an alterations place? a mechanic? a bank? a gift-wrapping location? a toy store? who knows!!)

I needed to go to Nordstrom and I was taken here, to this alterations place called Nordstrom. Check in with your branding dept and find a better way to stay on brand while clarifying what is it that you offer at this location.

Janie D.

I went to Nordstrom Local (17th Street) return hoop earrings I had purchased two months prior. I had not kept packaging b/c I liked them and planned on keeping them but the click-in locking mechanism on the back wouldn’t hold. I went to Nordstrom Local and was the only customer in the store. The customer service person (Tamra ) was not super friendly and told me “we would need the original packaging because we don’t know anything about it…”. When I suggested she look up the the purchase on her computer and she did -but rather begrudgingly. She found the purchase from 2 months prior pretty quickly. She said she would do me a favor and take them but said again, “normally we need packaging”. SO, The product was defective, which she could test herself, and she could see it was the same product I purchased in April. So my question is: Is there a policy at Nordstrom that does not allow returns without the “original packaging”? Who keeps the packaging of things they decide to keep? I questioned her about this and she said something like “I’m doing it for you”, like it was a favor. I’m confused. I’m an icon member…but felt like I was at Sam’s Club.

Marki G.

As someone who shops pretty much 100% online and doesn’t want to shop in store, nordstrom local is perfect. The one thing I need to do in person is alterations and I find this to be much more convenient + faster than needing to go into a full nordstrom store.

I’ve had no issues with just walking in for alternations and I’ve had a range of alternations done from simple hems to more significant tailoring that have all turned out great.

I no longer live in the area, but will sometimes bring alternations back with me when I visit because this location is so much less hassle than getting nordstrom alterations by me.

I only wish there were more of these in other parts of the country!

Clay F.

Super friendly customer service representatives. Highly recommended.

Kiki G.

I had my pair of jeans tailored here $15 for a few days service, but I paid an extra $10 rush charge and got them the following evening 24hr service. I've been looking for a new tailor or seamstress since my person retired. I'll be coming back for more. Thanks

Linda R.

Great place to get gift cards! You can also pay your bill, do returns, or get alterations. Close to where I work, too.

Ashley S.

This location is extremely disorganized and makes mistakes regarding orders. I would highly suggest making the drive to South Coast or Fashion Island rather than paying a visit to this Nordstrom Local.