Soft Shell - Petaluma, California

Rowan C.

I booked a 1 1/2 hr combo Swedish/deep tissue with a gift certificate for my birthday. My masseuse was Kelsey. I can easily say it was the best message I've ever had. I have a pretty tense neck + shoulders, and Kelsey seemed to know exactly where all the sore spots were. Might have been drooling a bit by the end of the appointment.

Will definitely be coming back in the future 🙂

Heather C.

This is such a cool store with great products and lovely staff. Unfortunately the eyebrow shaping I paid 30.00 for left my eyebrows looking lopsided with one side thinned more than the other. I'm not getting an option to post a photo...but I have one
. I should have looked at the eyebrow shaping reviews as I can see this isn't their strong suit

Sarah G. H.

I had one great eyebrow wax here--truly phenomenal. The woman was kind and overly attentive. It was a great experience. She made me feel and look great. I came back and had a new person. This other person was so-so. She never asked me any questions about how I wanted my eyebrows shaped and left feeling demoralized because they looked so bad and there was not a way to fix them. I think this place is okay if you are picky about who you get. There is definitely a difference in quality between estheticians. I'm probably not going to go back.

Anna H.

Joanna is amazing. She puts the therapist in massage therapist. Probably the best massage I've ever had. Will definitely be back. She focused on the problem area I mentioned (my neck/shoulder) just enough without neglecting or rushing through the rest of my body. Pressure level was perfect- strong enough to work on the knots without being too intense. She checked in enough to make sure I was comfortable without being too chatty.

Julia R.

Shakira! Shakira! Shakira! I booked a facial online blindly, no preference for who does it, as I had never had a facial at soft shell (after hearing many great things I decided to try it). I was match (like a match made in heaven) with Shakira. Not only was she SO honest and transparent with my service (I booked something she didn’t feel I needed) she was with products too. No up-sales no BS. She gave me only two products and told me to use them till the next time I see her (I was like are you sure that’s all? And she just said trust her). Less is more. I booked out 3 appts with her after that appt. Every time I have seen her she has been nothing but exceptional, transparent, honest, incredible work ethic (rare to come by now a days), so incredibly genuine. She gave me her cell if I had any question about my skin, as there were a couple things we were working on, I have texted her a few times regarding that, she not only is so responsive, she is so helpful. She has made such a difference not only in my skin, but my life. I am a FOREVER client to Shakir, whether she stays at soft shell forever or has future endeavors. I have given her card to every lady in my life to go see her because she is rare and under appreciated. Book Shakira!

*disclaimer I have had many facials at various spas and salons, so I have facial experience, and this is hands down no question the best facial and experience.

Jenny H.

Loved my 90 min massage with Michelle! She listened carefully to my description of pain issues and did a wonderful job addressing them, while also making the massage relaxing. Highly recommend...

pamela B.

I always request Shakira whenever i go in for a facial. She always takes good care of me and has great product recommendations. I always leave the appointment refreshed and skin looking flawless!!

Laura A.

The woman who did my facial was extremely experienced. She was nice, respectful, and intuitive about when to chat and when to allow me to relax during the massage aspect which was incredible. My skin looked awesome afterwards