Zen Salon & Spa - Portage, Michigan

Lisa C.

Marissa messed up my nieces hair so badly. She has absolutely no idea how to do balayage. I’ve been a cos for a long time so I fixed it for her and there was not a single section of hair that I could leave alone. EVERYTHING had to be redone. The pictures speak for themselves…now if the salon would just refund them like a good business should, then it would help but it doesn’t seem to be going that way. There is NO WAY marissa styled her hair and thought that she did a good job. Honestly, it’s embarrassing.

Theresa K.

I highly recommend coming here and working with Alma! I just had my second facial with her and it was fantastic. She is extremely knowledgeable in what she is doing, as well as using new techniques and technology I had not tried before. She is also so kind and caring. She really turned my whole day around! Can’t wait for my next facial!

Jes

Best facial in SW Michigan! Go see Linda Perez she is the sweetest and the best! You will leave feeling magnificent and younger ;). Her skin products are the best as well. The salon is beautiful inside and very relaxing.

Elizabeth M.

EDIT. the owner directly commented on this and took zero accountability, making untrue claims and saying things about my child. I have the phone calls and messages that i would gladly share to show the professional (or lack of) and genral demeanor of the owner and employees. Awful customer service, and communication. Highly recommend not spending your time or money here, the first moment you have an issue or need to reschedule they are Absolutely horrible and completely unprofessional. As a cosmetologist myself, i can't IMAGINE treating my clients this way. I high recommend iris house salon and spa, you will be met with nothing but kidness, a great experience and an exceptionally knowledgeable staff!

Hannah R.

I absolutely love this place! I have started seeing Jessica recently for bi weekly massages and she does AMAZING work. Not only is she a great massage therapist, but a great business owner who genuinely cares to provide the best services for consumer friendly pricing. The salon/spa itself is very tranquil, perfectly decorated, and very clean. I also have family members who visit and use different massage therapists at Zen, and I’ve heard nothing but amazing things about them as well. I couldn’t imagine ever going anywhere else!

Mia S.

On our staff we have
4 Massage therapists with over 10 years of experience. They have the ability to work with a variety of techniques. From hot stone to relaxation. There will be someone able to suit your needs.
3 facial technicians that care about your skin and tailor each session to the individual. They are also fluent in non evasive face and body contouring using tools and machines.
They have hair stylists educated in the latest color and styles. From cut, color, hair extensions and more. There is someone that you will appreciate.
Please be sure to make an appointment for this salon. They are very busy but will do their best to serve you in a timely manner.

Chris E.

Honestly, I am beyond baffled by the treatment my wife and I received from the staff. The short of it is that the staff we engaged with were snarky, rude and completely out of line. I would never recommend this place to anyone. The level of entitlement that they displayed is abysmal and I hope the owner of the company sees this review.

A couple of weeks ago, I made a surprise appointment for my wife. She has been dealing with out newborn a lot on her own and I wanted to give her some her time. Well, when I told her about it, she said that she really did not feel well and that it would be a waste of money. I immediately called back to reschedule, but no one answered. I called again and left a voicemail explaining the situation and apologizing. Later, my wife received a call asking if she was coming to the appointment, to which she responded with "no, my husband called an hour ago and asked to reschedule". The staff member was completely rude and snarky with my wife. Even then, my wife rescheduled the appointment. After thinking about it, my wife decided that she did not want to receive services from someone so rude and un-empathetic to her situation. She messaged their facebook page several times, no response. Finally, I called today and asked to just cancel it. I was met with "Ugh, yeah, we figured she would just cancel." In the most pretentious awful tone. I asked what she meant by that and she said that because she rescheduled last time, she would probably cancel. I told her the reason she is cancelling is because of the treatment she got on the phone and the receptionist blamed it on us for not calling sooner. WE CALLED 20 MINUTES AFTER THE FIRST BOOKING.

I thanked her for cancelling the appointment and hung up. I am beyond frustrated with this situation. As someone who has worked in the customer service/service industry for nearly 20 years, I cannot fathom how someone could believe this is acceptable.

Joann M.

I have my nails done by Janis H. She always does a fabulous job ,Chris for my massage and i like the clothing they have for sale.. The atmosphere is very pleasant. The studio is clean and very comfortable to be at. I really like then salon a lot